All wines and spirits are offered subject to availability and remain the property of Edward Parker Wines until payment is received in full. In the event that we have run out of an item on your order, we will contact you to arrange a replacement. However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal or greater value. We make every effort to ensure that the information on this website is accurate and current; however Edward Parker Wines has published this on an "as is" basis and it makes no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. Edward Parker Wines also reserves the right to change price and availability information without notice. Sometimes we make mistakes.

You may order wines online. You will have a right to cancel such orders, please see the paragraph headed "return of goods / cancellation" below for details

You may order by;

• Telephone, on +44 (0) 1263 860 938
• Via our website www.edwardparkerwines.com
• By e-mail to sales@edwardparkerwines.co.uk

• By Post
  Edward Parker Wines Limited
  Stody Hall Barns
  Stody
  Melton Constable
  Norfolk NR24 2ED

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

On acceptance of your order (application) for a place at any of our ticketed events we will dispatch tickets which you are requested to bring with you. Customers are requested not to bring children or pets. 

The description and prices payable for the items or services that you order are clearly set out in our price list, brochure and/or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we dispatch the item concerned or, in the case where we are not dispatching an item, within 2 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT at the current rate. A case is equivalent to 12 x 75cl. bottles, 6 x 150cl magnums, and 24 x 37.5cl. half bottles.

Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

We accept Maestro, Visa, Mastercard, or cheques payable to `Edward Parker Wines Limited or BACS payment. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the customer's responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always debited in UK pounds sterling. Please note that payment will be taken in full at the time of ordering.

We also offer a Monthly accounts facility which allow individuals a hassle-free way of either buying wines for every day consumption, or for building a cellar for the future. To start a monthly subscription an agreed sum is paid by Direct Debit each month and we fulfil your request. For a number of customers this has become an easy way of paying for a monthly delivery of every day and drinking wines, and for others we are now putting together wines which they will be able to enjoy in the years ahead. We are able to organise storage of these wines for you with Hestia Wines Ltd, an independent storage company we use to fulfil our clients storage requirements. If you are interested in setting up a monthly account, do please get in touch.

For any account not settled within 28 days Edward Parker Wines Limited reserve the right to apply interest at 2% per month on overdue balances. 

Ownership

All wines and spirits or other goods ordered remain the property of Edward Parker Wines Limited until payment is received in full.

Cancellations  - Wines ordered through our en primeur service can only be cancelled within 7 days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of En Primeur sales we regret that orders cannot be cancelled after this time.

·         Prices - Prices for En Primeur Offers are quoted In Bond lying in London City Bond.

Storage - Wines will be shipped at a stipulated time after the Offer closes. They will be automatically transferred In Bond into a private named account at HWL unless customers instruct otherwise at the time of order.

Delivery - Customers who elect to have their wine delivered out of bond will be required to pay duty and VAT at the prevailing rate on release plus delivery at cost. Customers wishing to transfer their wines to another bonded account will have delivery charged at cost.

Availability - Allocations will be confirmed subject to demand.

Quantities - Wines are all offered in cases of 12 bottles of 75cl. Cases of magnums and double magnums are available on request at the time of order.

Insurance & Ownership - We remain responsible for the insurance of the wine while it is in any of our facilities. Customers are responsible for their own insurance once the wine has been delivered. Ownership of the wines will pass on settlement of all outstanding charges.

Payment - Payment must be made on receipt of invoice. Payment can be made by cheque (payable to Edward Parker Wines) or credit cards (except American Express) or by BACS. Please note that due to allocation issues, if payment has not been received within 7 days of an order being confirmed, it will be regarded as void and the stock will be allocated elsewhere.

Where delivery requires a signatory upon receipt, all items must be signed for by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the driver will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if we have to return to deliver the items, a further delivery charge may become payable.

Deliveries are made Monday to Friday between 8.30am and 5.30pm, unfortunately we cannot guarantee a time. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please include detailed instructions here. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.

For Saturday deliveries please contact the office direct for a quote.  

Charges

East Anglia & London (inside M25)

Free delivery for orders in excess of £250 including VAT. Orders below £250 will incur a delivery charge of £10.00 ex-VAT per delivery.

Rest of Mainland UK (excluding the Highlands and Islands)

Free delivery for orders in excess of £350 including VAT. Orders below £350 will incur a delivery charge of £15.00 ex-VAT per delivery.

For orders to the Highlands and Islands, Ireland and the Rest of the World

Delivery charges will be quoted at Cost.

Saturday deliveries

Delivery charges will be quoted on request.

Requirements for delivery

For delivery, we require a contact name and telephone number for our own drivers or our couriers.  Please ensure there are clear directions and instructions. If a delivery cannot be completed we will leave a card with contact details for you.

Hestia Wines Limited – Customers can choose to have their wines delivered to HWL. Please note should a new account at HWL be required, a request can be sent direct to HWL via their website www.hestiawines.com. 

We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on +44 (0)1263 860 938 or email us at sales@edwardparkerwines.co.uk and we will be happy to make arrangements to have the wine collected and tested.

Deliveries should be signed for as `Not Examined' and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on +44 (0)1263 860 938 or email us at sales@edwardparkerwines.co.uk.

All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

We deliver to countries worldwide using a network of experienced wine shippers. Export orders are subject to a minimum value of £100 (excluding delivery charges) per delivery address. 

Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for unless paid in advance at time of placing the order. All overseas orders will be re-packed in polystyrene export cartons for safe transit; we may be able to arrange to ship original cases if requested when order is placed.

Please contact us on +44 (0)1263 860 938 or email us at sales@edwardparkerwines.co.uk for further details and delivery charges.

Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £20 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on +44 (0)1263 860 938 or email us at sales@edwardparkerwines.co.uk.

EPW do not offer a storage facility for clients private reserves ourselves for our clients security, instead we use an independent storage company, Hestia Wines Ltd.  Here all wines are stored in controlled facilities (both In Bond and Duty Paid).  Customers have individually named accounts set up at HWL (Hestia Wines Ltd), and each case of wine has a unique code to allow for ease of tracking and management.  For more information on HWL please visit their website www.hestiawines.com.   

From time to time Edward Parker Wines may offer other services, special offers, discounts, promotions etc together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, promotions you agree to be bound by such additional terms and conditions.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will collect the following information about you: name, address, phone number, email, credit/debit card details (see our Security and Verfication policy below). You can check the information that we hold about you by emailing us and we will amend any inaccuracies promptly. Your personal information is held in accordance with our internal security policy and the law. If you have any questions/comments about privacy, you should email us.

Data Protection Act

We meet the conditions of the Data Protection Act 1998 (DPA).

Security & Verification

If you purchase goods from EPW or use our services you hereby agree that we may, but are not obligated to, contact third party organisations to verify the information you have provided to us and to ensure our records are up to date. Such verification may consist of checking your name and address or ensuring any credit card is registered to the person purporting to use it etc.

Such checks are undertaken to help and protect you and as a means to counter fraudulent activities, it will also help to ensure that our mailings and correspondence are being sent to the correct people at the correct addresses. These checks are not infallible and therefore please advise us as soon as possible if any of your details change.

All information revealed through such checks shall be used by us in accordance with our Privacy policy although we may refer any information which appears to be fraudulent or unlawful to relevant third parties such as police or other enforcement authorities, banks, credit card companies as may be appropriate.

·         Your rights as a consumer are protected by the consumer protection laws currently in force in theUK. If the goods fail to correspond with their description, are not of satisfactory quality, or reasonably fit for their purpose, and if you notify us within a reasonable time of the problems, we will offer a full refund plus relevant associated losses. Mistakes in bills, receipts or payments will be corrected as soon as possible, and at the latest within 30 days of agreeing to do so.

·         If you have a complaint of any sort, contact us by email sales@edwardparkerwines.co.uk or telephone 01263 860 938 Monday to Friday from 9am to 5pm.